Refund Policy

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

 We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

 Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

 MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

 We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

 CAN I RETURN MY PURCHASE?

If you are not happy with your purchase and wish to return an item, please contact us within 14 days of receiving your order. We are more than happy to fully refund you once we receive your order back to our warehouse.

Please provide your order number along with the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable. We do not provide return shipping labels.

 MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

 It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.